Shipping policy
Shipping Policy
At External Links Trading FZCO, we are committed to delivering your orders safely and efficiently.
Order Processing Time
• Orders are typically processed within 1–2 business days after order confirmation
• Orders placed on weekends or public holidays may be processed on the next business day
• Cash on Delivery (COD) orders may require phone, SMS, email, or WhatsApp verification before dispatch
Shipping Time
Estimated delivery times:
• United Arab Emirates (UAE): 2–5 business days
• GCC & International Orders: 5–15 business days depending on destination and customs clearance
Please note that delivery times are estimates and may vary due to logistics, customs processing, weather conditions, public holidays, or other unforeseen delays.
Shipping Charges
Shipping charges are calculated during checkout based on your location and selected shipping method.
Free shipping promotions may be offered from time to time and will be clearly displayed on the website if applicable.
Order Tracking
Once your order has been shipped, you may receive a shipping confirmation message with tracking details via email, SMS, or WhatsApp where available.
Cash on Delivery (COD)
We offer Cash on Delivery (COD) services for eligible locations within the UAE.
For security and fraud prevention purposes:
• COD orders may require order confirmation before shipment
• Orders that cannot be verified may be canceled or delayed
• Customers are responsible for providing accurate delivery information and contact details
Failed Deliveries
If delivery fails due to incorrect address details, unavailable recipient, or repeated unsuccessful delivery attempts, additional shipping charges may apply for re-delivery.
Customs, Duties & Taxes
International customers may be responsible for customs duties, import taxes, or additional fees imposed by their local authorities.
External Links Trading FZCO is not responsible for delays or charges caused by customs clearance procedures.
Delivery Delays
While we aim to deliver orders within the estimated timeframe, we are not liable for delays caused by shipping carriers, customs authorities, weather conditions, public holidays, or events beyond our control.
Damaged or Lost Packages
If your package arrives damaged or if you believe your shipment is lost, please contact us within 48 hours of delivery or expected delivery date.
Contact Information
Company Name: External Links Trading FZCO
Address: Premises No. 69344-001 DSO-IFZA, IFZA Properties Building A1 Dubai
Silicon Oasis, Dubai Nadd Al Sheba / PO BOX 342001
Email: externallinkstradingfzco@gmail.com
WhatsApp / Phone: +971544200152