Last updated: May 18, 2026

External Links Trading operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a secure and convenient online shopping experience (“Services”). External Links Trading is powered by Shopify, which enables us to provide these Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with our Services, we may collect the following categories of personal information:

• Contact details including your name, billing address, shipping address, phone number, and email address
• Payment information including transaction details and payment confirmations
• Account information including usernames, passwords, preferences, and settings
• Transaction information including purchases, returns, exchanges, wishlist items, and order history
• Communications with us including customer support inquiries
• Device information including browser type, IP address, and device identifiers
• Usage information including interactions with our website and Services

Personal Information Sources

We may collect personal information from:

• Directly from you when you create an account, place an order, contact us, or use our Services
• Automatically through cookies and similar technologies
• Service providers who process information on our behalf
• Marketing partners or third-party platforms

How We Use Your Personal Information

Depending on your interaction with our Services, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to:

• Process orders and payments
• Arrange shipping and delivery
• Manage returns and exchanges
• Maintain your account
• Provide customer support
• Improve website performance and shopping experience
• Recommend relevant products and services

We may also collect limited order verification information for Cash on Delivery (COD) orders, including phone number verification, WhatsApp confirmation, delivery confirmation details, and fraud prevention checks to ensure successful and secure delivery of orders.

Marketing and Advertising

We may use your information to send promotional emails, offers, marketing updates, and personalized advertisements related to our products and Services.

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We use your information to:

• Maintain secure transactions
• Detect and prevent fraud
• Investigate suspicious activity
• Protect customer accounts and website security

For Cash on Delivery (COD) orders, we may contact customers through phone call, SMS, email, or WhatsApp to confirm order authenticity before shipment in order to reduce fraudulent or fake orders.

Communicating with You

We use your personal information to communicate regarding:

• Orders and delivery updates
• Customer service requests
• Returns and refunds
• Account notifications

Legal Compliance

We may use or disclose information when required to comply with applicable laws, legal requests, regulations, or law enforcement requirements.

How We Disclose Personal Information

We may disclose your personal information to:

• Shopify and service providers supporting our store operations
• Payment processors and shipping providers
• Marketing and advertising partners
• Legal authorities where required by law
• Business affiliates and operational partners

Relationship with Shopify

Our store is hosted by Shopify, which processes personal information to provide and improve store functionality and Services.

To learn more about Shopify’s privacy practices, please visit:
https://privacy.shopify.com/en

Third-Party Websites and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the applicable age of majority.

Security and Retention of Information

We implement reasonable security measures to protect your personal information. However, no online transmission or storage method is completely secure.

We retain personal information only as long as necessary to:

• Provide Services
• Comply with legal obligations
• Resolve disputes
• Enforce policies and agreements

Your Rights and Choices

Depending on your location, you may have rights including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your information
• Data portability
• Withdrawal from marketing communications

To exercise your rights, please contact us using the information below.

International Transfers

Your personal information may be transferred, stored, or processed outside your country of residence in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised effective date.

Contact

If you have any questions about this Privacy Policy, your personal information, or your order details, you may contact us using the information below:

Company Name: External Links Trading FZCO
Address: Premises No. 69344-001 DSO-IFZA, IFZA Properties Building A1 Dubai
Silicon Oasis, Dubai Nadd Al Sheba / PO BOX 342001

Email: externallinkstradingfzco@gmail.com
WhatsApp / Phone: +971544200152